Sending or transferring funds through Internet Banking and USSD this days has proven the easy method to settle financial constraint which in turn also comes with mistakes of its own.
In a tweet, MTN has detailed 4 steps you can take if you accidentally send MTN Mobile Money to a wrong number.
Get in touch with MTN immediately with one of the 3 methods below. (use your country’s respective MTN contact for this step)
- Call 100
- Whatsapp 0772123100
At this point, if the money is unused by the wrong recipient, the transaction can be reversed.
MTN contacts the wrong recipient and will ask permission to reverse the money
The reversal will be affected after 24 hours of reporting the issue. But that sad part about this process is that if the money has been withdrawn by the wrong recipient the transaction can’t be reversed.
These are the 4 steps the company recommends– but getting back to reality, in most cases by the time someone calls customer care the recipient has reportedly already withdrawn the money.
MTN Mobile Money subscribers where hoping the company would add a feature in their mobile money app or USSD code to enable a customer self-reverse the last transaction (step 4). This would help the process and would eliminate the involvement of human intervention. But, we can see why MTN can’t allow such a feature for now, since they are dealing with money transactions which is very sensitive– either that or it might be a feature down on their road map.
In cases where the recipient refuses to allow MTN to reverse the procedure, the company advises the sender to get a court order to allow the reversal. If the cost of getting the court order is higher than the money erroneously sent, you might need to just give up on it.
In some cases, the wrong recipient’s phone is off for days, weeks or even months on end, MTN considers any number switched off up to 3 months as a churned customer and will be obliged to automatically and reverse the money.